Answers to frequently asked questions about our media conversion services.
What types of analogue media can you convert?
We convert Video Tapes, Camcorder Tapes, Photographs, Negatives, Slides and Audio Cassettes into digital formats.
How long does the digital conversion process take?
Typical turnaround time ranges from 3 to 7 business days depending on the project size.
Will I get my original media back?
Yes! After digitisation, your original tapes, films, and photos are safely returned to you along with your new digital files.
What digital formats do you provide?
We offer transfers to DVDs, CDs, and USB drives, ensuring compatibility with modern devices.
How should I prepare my tapes, films, or photos before sending them?
Keep items in their original cases if possible, remove dust or debris gently, and ensure films or slides are organised. We’ll handle the rest carefully.
Can I choose which parts of my media to digitise?
Absolutely! You can specify full content, selected sections, or highlights. We’ll follow your instructions to make sure your digital files match your wishes.
Can you only digitise large collections, as I only have one tape?
Whether you have a few items or an extensive archive, we can handle collections of all sizes efficiently and securely.
How do I track my order?
We provide updates at every stage, from receiving your media to completing digitisation. You’ll know exactly where your memories are at all times.
Can I get my digital files in different resolutions?
Yes! We offer standard and high-definition options so you can choose the quality that best suits your needs and devices.
What if I’m unsure about what I have, or I think my tape is blank?
No problem! Send your items to us and our team can help identify the formats and suggest the best digital conversion options. If the tape is blank there is NO CHARGE.